How can I open an account?
Sign up by entering your phone number on the home page or find us on the ios/android app store.
What is the minimum amount to open an account?
Zero Dollars. No minimum required.
How can I cancel/close my SHIELD account?
Find the "Close Account" link in "Profile" and follow the prompts. Please send us your feedback afterward.
Which bank can I use to add an account?
Any standard U.S. national bank on our list qualifies to be added.
Can I have more than one SHIELD account?
At this time we are only offering a single Virtual Checking Account.
You will soon be able to generate more virtual checking accounts within the app in an upcoming version.
Does the e-Wallet have an expiration date or need to be renewed?
As long as your account is active it will never expire or need to be renewed.
How do I request a refund for a purchase I didn't approve?
Reach out to support at firstname.lastname@example.org. Refunds are normally processed within 3-5 business days.
How can I get my questions answered?
Email questions and concerns to email@example.com.
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