Refund and Return Policy

By accepting payment Card transactions with TANDP LLC System, you agree to process returns of, and provide refunds and adjustments for, your goods or services through your TANDP LLC Account in accordance with this Agreement and Network Rules. Network Rules require that you will (a) maintain a fair return, cancellation or adjustment policy; (b) disclose your return or cancellation policy to Buyers at the time of purchase, (c) not give cash refunds to a Buyer in connection with a Card sale, unless required by law, and (d) not accept cash or any other item of value for preparing a Card sale refund. The amount of the refund/adjustment must include any associated taxes required to be refunded and cannot exceed the amount shown as the total on the original sales data except by the exact amount required to reimburse the Buyer for postage that the Buyer paid to return merchandise. If you accept returns and are making an uneven exchange of merchandise (e.g., the sales price is not the same), you must issue a credit for the total amount of the merchandise being returned and complete a new sale for any new merchandise. Please be aware, if your refund policy prohibits returns or is unsatisfactory to the Buyer, you may still receive a Chargeback relating to such sales.

You can process a refund through your TANDP LLC Account up to thirty (30) days from the day you accepted the payment. If you are a TANDP LLC Market Seller, you may not be able to process a partial refund. If your available TANDP LLC balance is insufficient to cover the refund, TANDP LLC will request your authorization to withdraw up to the requested refund amount from your bank account. TANDP LLC will then withdraw the amount you were paid (the sale amount minus the initial transaction fee) from your bank account, and credit it back into your Buyer’s Card. The Fees are also refunded by TANDP LLC, so the full purchase amount is always returned to your Buyer. TANDP LLC has no obligation to accept any returns of any of your goods or services on your behalf.

Customer Service Number:

(224) 244-3936

Banking services provided by Patriot Bank, N.A., Member FDIC. The TandP Z-Card™ and TandP Z-Wallet® are issued by Patriot Bank, N.A. pursuant to a license from MasterCard U.S.A., Inc. and may be used everywhere a MasterCard debit or credit cards is accepted. By clicking on some of the links above, you will leave the TandP™ website and be directed to a third-party website. The privacy practices of those third parties may differ from those of TandP. We recommend you review the privacy statements of those third-party websites, as TandP™ is not responsible for those third parties’ privacy or security practices. *If you are not 100% satisfied with TandP™ premium service, you may e-mail to cancel your membership within 90 days of purchase for a full refund. After 90 days, you may not request a full money back refund, but you may cancel at any time and you will be charged for the month of your cancellation. ©2024 TandP, LLC. All Rights Reserved.
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